FAQ – Frequently asked questions

Fitment & Compatibility

Will this part fit my exact make, model, and year?

Every system we offer is customised for the particular year, model and version of your car . If you're unsure, use the vehicle selector on the product page or contact us with your VIN number and we'll confirm compatibility before you order.

I have a facelifted / pre-facelift model — does that matter?

Yes, facelift and pre-facelift variants often have different connectors and different modules. The VIN number is always the best thing we can use in order to judge if the product or service will fit your car.

My car has been modified — will the retrofit still work?

If your car has existing aftermarket modifications (e.g. third-party head units, coding changes), please confirm this before we proceed to install or code our retrofits as the what we do could delete the previous coding procedures.

Can I check compatibility before I buy?

Absolutely. Send us your registration, VIN, or full vehicle spec via our contact page and we'll provide a written compatibility confirmation — no obligation.

Installation & Fitting

Is professional fitting included in the price?

Installation is included unless explicitly stated in the product listing. 

Can I fit it myself?

Most of our retrofit kits are SUPPLIED AND FITTED ONLY and we do not ship them out due to the fitting difficulty levels or the coding that has to be done after the retrofit.

Do I need coding / programming after fitting?

Some retrofits require vehicle coding to activate the new function. We use genuine dealership level coding tools to code and program every retrofit. Coding is always included in the price along with the fitting service ( unless stated otherwise ).

What if I have trouble fitting the part?

Our technical team is here to help. Reach out via the contact page or email and include your order number, photos, and a description of the issue — we'll respond within one working day.

Delivery & Lead Times

How long will my order take to arrive?

Standard UK delivery is typically 1-2 working days. Some premium or specialist parts are sourced to order and may take 5-8 working days.

Do you offer express or next-day delivery?

Express delivery options are available on eligible in-stock items at checkout. If you need guaranteed next-day dispatch, please contact us before ordering to confirm stock availability.

Do you ship outside the UK?

Yes — we ship to the EU and other international destinations. Delivery times and costs vary by destination and are calculated at checkout. Import duties and local taxes may apply and are the buyer's responsibility.

How do I track my order?

A tracking number is emailed to you once your order is dispatched. You can also log in to your account and view your order status at any time.

Returns & Warranty

What is your return policy?

We accept returns within 30 days of delivery on unused, uninstalled items in original packaging. Please contact us to initiate a return and we'll issue a returns authorisation number. Items that have been fitted or modified cannot be returned unless they are faulty in which case it will be replaced free of charge at our location in Bristol.

What warranty do your retrofit products carry?

All products carry a minimum 2-Year warranty against manufacturing defects under normal use. Some premium lines carry extended warranties — this is noted in the product listing. Warranty does not cover damage caused by incorrect installation.

What if my part arrives damaged or is faulty?

Please photograph the item and packaging and contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you.

Can I exchange a part for a different variant?

Yes, exchanges are possible within 30 days for unused items. Please contact us before shipping anything back so we can confirm availability of the replacement variant.

Payment

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All transactions are processed securely.

Is it safe to pay on your site?

Yes. Our store uses SSL encryption and all payments are processed through Shopify's PCI-DSS compliant payment infrastructure. We never store your card details.

Can I pay in instalments?

Installment options by Paypal Credit and Klarna available at the checkout, last page, just before pressing the Buy Button.

Do your prices include VAT?

All prices displayed on the site are inclusive of UK VAT (20%) where applicable. If you need a VAT invoice please contact us.